Return and Exchange

At Callista Beauty, we prioritize your satisfaction and understand that circumstances may arise where a product doesn't meet your expectations. Therefore, we've implemented a straightforward return and refund policy to ensure your peace of mind.

7-Days Return Policy:

We offer a generous 7-day return window, commencing from the day you receive your item. This provides you with ample time to assess your purchase and initiate a return if necessary.

Eligibility for Return:

For a successful return, the item must fulfill the following criteria:

• The item must remain in its original condition, unaltered from when you received it.
  
• All tags must remain attached.
• The original packaging must be intact. Additionally, please retain the receipt or proof of purchase for verification purposes.
  

Initiating a Return:

• To commence the return process, simply reach out to us at support@callistabeauty.pk. Our dedicated customer support team will guide you through the necessary steps and provide a return shipping label.
• Please note that items returned without prior authorization will not be accepted.

Damages and Issues:

• While we strive for excellence in product quality, we acknowledge the possibility of receiving a defective, damaged, or incorrect item. Should this occur, kindly notify us immediately via WhatsApp, and we'll address the issue promptly to ensure your satisfaction.

Refunds:

• Upon receipt and inspection of your return, we'll notify you regarding the approval of your refund. If approved, the refund will be issued only in the form of a store coupon, which you can use for future purchases on our website.

Please note that no refunds will be made to your original payment method (such as bank account or credit card).

Should you face any issues in receiving or using your coupon, please contact us at support@callistabeauty.pk for further assistance.

At Callista Beauty, we're dedicated to providing an exceptional shopping experience for our customers. Should you have any questions or concerns regarding our return and refund policy, please don't hesitate to reach out to us. We're here to support you every step of the way.